Front Office & Welcome Manager | AccorHotels | Doha

Job description

Key tasks
This role directly reports to the Director of Operations of Pullman Doha West Bay.
Ensure Regular Guests and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty program.
Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
Set departmental objectives, work schedules, budgets, policies, and procedures.
Key Tasks/Responsibilities
Behave and act in an exemplary fashion, embodying the brand mindset and representing hotel management.
Fully responsible for the supervision, training and performance of all Front of House and Executive Lounge, and day to day administration of the department.
Manage and motivate front office teams in line with the brand's recommended behavioral guidelines, in order to provide personalized high quality guest services.
Conduct such functions as interviewing, orientation, hiring in conjunction with the Talent & Culture Department, performance appraisal, counseling, coaching, training and suspension if necessary to ensure appropriate staffing and productivity.
Pullman and its people The Pullman promise is built around its three values: commitment, adaptability and creativity, and these are orchestrated throughout the hotel by a specific human resources and management policy:
Body & Soul, the service attitudes model developed by Pullman
Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions
A Pullman “school” of leadership, focusing on creativity.
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Desired Skills and Experience
Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
3 to 5 years
Languages essential
English (Primary tongue)
Optional languages
Arabic (Intermediate)