Front Officer | Jumeirah Hotels & Resorts | Dubai


Job description

About Jumeirah And The Hotel
At Jumeirah we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunities, employing over 14,000 colleagues from over 90 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage with two grand boutique hotels, Arabian summer houses, the exclusive Malakiya Villas, over 40 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, the region's leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa, and the superlative Talise Fitness health club.
About The Job
An opportunity has arisen for a Team Leader to join Front Office department in Al Qasr. The main duties and responsibilities of this role:
Maintains the privacy of all guests by ensuring that no details of the guest are disclosed to anybody.
Print the Trace Report, action all traces and file the completed report at the end of the day.
Action the Room Discrepancy Report in close communication with Housekeeping.
Check all updated registration cards ensuring that the information is complete, all necessary documents attached and sufficient payment guarantee has been taken.
Block any rooms with special requests the evening prior to the arrival date and all remaining rooms early in the morning.
Communicate closely with Housekeeping at all times about room allocation changes, pending departures, room moves and waiting guests.
Communicate closely with Guest Relation about VIP room allocation changes as well as with Accounts about billing and cashiering issues.
Handle any pending bills (Pay-Masters) and follow up as necessary.
Coordinate Room Moves and communicate them to all necessary departments.
Communicate closely Prepare registration cards, welcome booklets and keys for group arrivals and organize the smooth check-in.
Follow up on any outstanding departures and to ensure that late check-outs are charged according to policy.
Prepare and carry out shift handover and to ensure that the desk is left tidy and that all work has been completed.
Conducts spot checks on Guest Services Float on weekly basis and reports any discrepancies to Front Office Manager/ Assistant Front Office Manager.
Ensure that the Resort’s credit policy is being followed at all times and that the Credit Check Report is carried out.
Be aware of the departmental budget and assist in maximizing room revenue and controlling departmental expenses.
Ensure that all Guest Services Executives have sufficient cash and change in their float.
Handle late charge letters in a responsible manner ensuring that the guest’s signature is on the applicable bill and that a receipt and letter is forwarded to the guest.
About You
Qualifications
The ideal candidate for this position will have the following experience and qualifications:
You must have minimum two years experience as Team Leader or a similar role in a 5 star hotel, managing a team (10 or more colleagues) in a multicultural environment.
Good command of both spoken and written English
Additional language is an added value
Outgoing personality with ability to communicate fluently with guests and colleagues.
Passion and ability to stimulate ideas and implement them.
Must be full of enthusiasm and ability to energize the team.
Ability to work on weekends and night shift.
You must also have experience in using Opera PMS, Front Office System
About The Benefits
This position offers a highly competitive salary and package which includes: fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, bi-annual flight allowance, medical coverage as well as accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

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