Guest Service Agent, Front Office, IHG® - Dubai Festival City | InterContinental Hotels Group (IHG®) | Dubai

Job description

Do you see yourself as a Guest Service Agent for InterContinental Residence Suites® at Dubai Festival City?
What's your passion? Whether you're into triathlon, exploring new restaurants or dancing the tango, at IHG® we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room to be yourself. Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead.
The InterContinental Hotels Group (IHG®) properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn (pre-opening). In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of -the-art gymnasium facilities, and swimming pool facilities.
We are looking for people who are friendly, welcoming and full of life to people to join over 1200 colleagues who are always finding ways to make every guest’s experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.
At the moment we're looking for a Guest Service Agent to join our team at InterContinental Residence Suites® in Dubai Festival City!
The Guest Service Agent will be directly reporting to the Front Office Manager/Supervisor and will be responsible for all activities relevant to the Front Office Desk, such as the reception, check-in/out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
Additional Key Responsibilities Are
Greets all guests at all times in a friendly and helpful manner
Attempts to learn and use guest’s name at every opportunity
Registers and rooms all arrivals according to established procedures
Maintains intimate knowledge of departmental standards and procedures
Performs check-in, check-out and room change procedures and ensures all data is entered completely into the hotel systems in accordance with reservation

Maintains cashier float and ensures accurate daily report of all money received
Cashes guest’s personal and travellers checks and assists with currency exchange
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs
Attends to guest’s complaints, inquiries and requests, refers problems to Supervisor/Assistant Manager if he/she is unable to assist
Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
Performs the audit balances and prepares all works for audit in an orderly fashion
When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
Maintains exemplary deportment standards of behaviour and appearance and attitude as expected in a IHG Brand
Takes personal interest and pride to ensure that the Front Desk work area is kept clean and in an orderly state at all times
Endeavours to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program members and other VIP’s
Ideally, you'll have some or all of the following qualifications and experience we're looking for:
Minimum two years of experience in Front Office
Fluency in English
Good communication skills
The ability to take responsibility and adapt
Customer focus and teamwork skills
Strive for constant improvement and take responsibility for your own performance
Adhere to InterContinental Hotel Group Corporate Code of Conduct
Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
Anticipate guest needs, handle guest enquires, and solve problems
Create a positive hotel image in every interaction with internal and external customers
In return we'll give you a competitive benefit package including accommodation, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to be yourself.
At IHG® we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.
So what's your passion? Please apply on-line and tell us how you can bring your individual skills to IHG®.
To find out more about us or any other jobs with IHG® please look at
Guest Relations
Primary Location
IMEA_MiddleEast-United Arab Emirates-DU-Dubai