Head - Programme Office | Abu Dhabi Commercial Bank | Abu Dhabi

Job description


To lead and manage the major programme office accountable for the end to end delivery of ADCB’s top tier capital investment portfolio through the design of transformation programmes encompassing business process and technology levers, robust programme management practices and governance to ensure desired programme outcomes and business impact are achieved within agreed standards, timeframes and budgets

Strategy and Plans

Define and articulate the scope and accountabilities of the major programme office to ensure programmes to be managed meet the agreed criteria
Provide direction to MEC, CEC and SMC on ‘big bets’ that will radically transform ADCB’s business prospects and customer experience to enable growth and support the achievement of the bank’s strategy
Partner with Group Heads and CEC to prioritize bank wide transformation programmes to be managed by the major programme office based on strategic objectives, cost/benefit consideration, timing, capacity and plans and align programme management strategy to ensure delivery of agreed projects and deliverables
Programme Management

Coordinate the creation of bank wide programme management virtual satellite teams incorporating business representatives, technology and subject matter experts, define team structures/roles including between 100 – 250 full time resources, vendors and contractors and manage the end to end delivery of programmes in order to achieve expected outcomes/desired benefits within agreed timescales and budgetary requirements
Oversee and manage bank wide programme status reviews, timelines, budgets, objectives, issue management and reporting to ensure managed in line with agreed, policies, procedures, standards and guidelines
Create business cases and spend criteria and manage the capital expenditure budget for approved programmes to ensure delivery against expected cost/benefit parameters

Establish frameworks for robust programme management governance including programme management methodologies, tools, approaches to project team organization structures, risk identification, project decision making responsibilities and escalation process in order to achieve and maintain consistency in the end to end management and delivery of programmes
Build a core set of practices and set standards for programme, project and change management capabilities including required certifications and qualifications and develop capability through delivery of learning interventions and knowledge sharing to ensure successful delivery of programmes, change initiatives and programmes in line with industry best practices
Stakeholder Management

Build and maintain relationships with MEC, their direct reports and other key internal stakeholders to understand their strategy and expectations and increase organisation’s maturity in change management
Represent the major programme office at all levels and in relevant forums to highlight opportunities and problems related to programmes, projects and change initiatives, propose potential solutions and build business cases for corrective and preventive actions
Vendor Management

Develop and manage relationships with multiple external vendors and suppliers to ensure that ADCB’s interests are optimised and protected and delivery of services procured meet expectations

Manage employees and teams by overseeing their performance management, recruitment, learning and development to ensure high levels of engagement, and competence, a motivated work environment and to maximise employee contribution to business performance
Change Management

Drive the management of change in the business area through direct reports and teams by providing inputs for, and partaking in change initiatives, programmes and projects taking into account best practice and standards in the business environment

Recommend and manage the budget for the business area and monitor financial performance so that the business is aware of anticipated costs and revenues, areas of unsatisfactory performance and improvement opportunities are identified and addressed to ensure the budget is managed in line with requirements
Policies, Processes, Systems and Procedures

Develop and oversee the creation and implementation of the required policies, procedures and controls covering all areas of the business area’s activity so that all relevant procedural/legislative requirements and standards are fulfilled while ensuring that ADCB delivers best-in-class services, products and innovation whilst safeguarding the bank
Customer Service

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Minimum Experience

At least 10 years of experience in the Financial Services industry, managing major transformation programmes through satellite teams with demonstrated success in the implementation of large, complex projects or programmes
Minimum Qualifications

MBA or Master’s Degree in Finance, Operations, Strategy or Marketing
Professional Qualifications

Lean Six Sigma, PMP, Prince certification or Agile Scrum Certification
Knowledge and Skills

Financial and budget management skills
Analytical and problem solving skills
Leadership, coaching and mentoring skills
Networking and relationship management skills
Influencing, negotiation and conflict management skills