Back Office Administrator | Al-Futtaim | Abu Dhabi

Job description

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
Your Key Responsibilities Will Be But Not Be Limited To
Your role as a Backoffice adminstrator will be to ensure the customer is dealt with in a pleasant, professional and efficient manner providing best in class customer service and products. Ensure high level of customer satisfaction and enhancing the brand image to meet and exceed set standards. Continuously drive Customer Service Value to improve customer engagement.
Complete and publish daily AUH Report each morning before 10am
Achieve 1 day target for overdue vehicles
Ensure all overdue at 21 days are escalated to Customer Service Manager and 45 days are escalated to Senior Manager
Ensure that all securities are renewed against each rental agreement at time of extension and that previous security blocks are cancelled
Report to Customer Service Manager any contracts that have been opened without security being taken or a reduced amount of security on a case by case basis to ensure full coverage for both the customer and for Hertz.
Customer Service: Ensure you continuously exceed customer expectations from all customer touch points within the business; both internal and external. All customer queries are handled in a professional and timely manner.
Ensure all Admin supplies are maintained to at least the minimum requirement specified and that orders are placed in a timely manner and signed off by Senior Manager prior to sending request.
Ensure fuel consolidation is completed on or before the 12th of each month and that it is submitted through on the same day to the Dubai representative for raising of LPO. Report should be sent to Senior Manager for sign off or Customer Service Manager in the absence of the Senior Manager.
Arrange and prepare monthly update report and meeting with Customer Service Manager and Senior Manager no later than the 5th of each month for the previous month and submit report by email no later than 2 days before the meeting..
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.