Guest Experience Front Office Administrator | InterContinental Hotels Group (IHG®) | Dubai

Job description

Do you see yourself as a Guest Experience Leader for Holiday Inn® at Dubai Festival City?
What's your passion? Whether you're into triathlon, exploring new restaurants or dancing the tango, at IHG® we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room To Be Yourself. Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead.
The InterContinental Hotels Group (IHG®) properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn (pre-opening). In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium facilities, and swimming pool facilities.
We are looking for people who are friendly, welcoming and full of life to people to join over 1200 colleagues who are always finding ways to make every guest’s experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.
At the moment we're looking for a Guest Experience Leader to join our team at Holiday Inn® in Dubai Festival City!
The Guest Experience Leader works under the general direction of the Front Office Manager, and within the limited of established IHG and local hotel policies and procedures, provides supportive functional assistance to all departments and interacts with guests and members of the community. Coordinates with all departments in the hotel, promotes the desired work culture around the five core values of the winning ways and Service of the InterContinental Hotels Group and the brand ethos.
Additional Key Responsibilities Are
Conducts shift briefings to ensure hotel activities and operational requirements are known
Handles daily Front Office operations and ensures Guest Experience Specialists duties are hassle free so they can focus on providing great service to guests
Covers Hotel Duty Managers in their absence including night shifts
Handles overbooking situations ensuring the inventory in balanced
Ensures that team achieves IHG Enrollment target
Responsible of GES performance and development plans
Updates LPU and ensure guests receive their IHG Rewards points on time
Monitors Valet manning and drive way operations
Supervises front office operations during assigned shift including:
Maintenance of guest information
Maintenance of information about local events
Compiles occupancy statistics
Supervises guest’s preferences and ensure guests receive their entitlements as per Brand Standard
Supervises group bookings and billing, attending GIS meetings
Rooms allocation
Assigns team member breaks
Handles glitches during their shift, recording, updating guests profiles and QEMS
Assists with serious complaints following ILEAD
Supervises cashiering activities during shift including:
Cash handling and banking procedure
Deals with irregular payments
Instructs staff in credit policies and facilities
Instructs staff in cash security procedures
Carries out debtor control
Prepares reports
Supervises the cashiering system
Ideally, you'll have some or all of the following qualifications and experience we're looking for:
Required Qualifications
Good command of written/spoken English
Communication skills
Preferably holds a Bachelor Degree in Hospitality
Minimum 1 year previous experience in Front Office
Works collaboratively within the department and embraces change
Able to lead and develop a team of people
In return we'll give you a competitive benefit package including accommodation, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to be yourself.
At IHG® we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.
So what's your passion? Please apply on-line and tell us how you can bring your individual skills to IHG®.
To find out more about us or any other jobs with IHG® please look at
Only successful applicants will be contacted.