Front Office Supervisor | Raffles Hotels & Resorts | Dubai

Job description

We are excited to find the next Heartist® Front Office Supervisor to join the Raffles Dubai team!
Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.
Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
If you are looking for a dynamic environment for growth, please join us as a Front Office Supervisor .
Summary Of Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
To consistently provide thoughtful, caring and sincere service
To lead and supervise the Front Office team in all aspects of the department and ensure service standards are followed
To maximize revenues by upselling and following budget guidelines
To handle Guest concerns and react quickly, logging and notifying proper areas
Be fully competent in all reception and cashier duties
To balance operational and Colleague needs
To assist guests regarding hotel facilities in an informative and helpful way
To follow department policies, procedures and service standards
To follow all safety policies
Other duties as assigned
Primary Location
United Arab Emirates-Dubai-Raffles Dubai
Employee Status
Job Level
Management / Supervisory
Rotating / Shift Work
Closing Date
Previous experience in a leadership or supervisory role an asset
Previous PMS experience required
Computer literate in Microsoft Window applications an asset
Must be able to type 25 words per minute
University/College degree in a related discipline an asset
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times