Receptionist | AccorHotels | Manama

Job description

Key tasks
Overview of duties
Welcomes guests and takes care of them from their arrival through to departure
Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
Helps meet the department's quantitative targets through his/her sales efforts
Main Responsibilities
Helps encourage customer loyalty.
Ensures that administrative procedures never take priority over guest relations
Anticipates guests' needs and takes them into consideration
Handles any guest complaints and/or remarks; provides a response as soon as possible
Conveys the brand and hotel image through his/her irreproachable attitude"
Carries out all operations concerning guest arrival and departure in compliance with internal procedures
Informs guests about the formalities, any special conditions relating to their stay and the services available
Handles phone calls
Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
Ensures that all guest documentation is available and up-to-date
Depending on the type of hotel, may handle reservations outside the opening hours of the reservations department"
At Novotel, we grow faster Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit.
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.
DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster". To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.
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Desired Skills and Experience
Level of Education Vocational education Areas of study Hospitality Professional experiences 3 to 5 years Languages essential Arabic (Fluent)
English (Fluent)